Articles on: Key features

How do Split payments work?

The app allows customers to split payments into several parts or share them with others. Split orders are processed in several steps:

As soon as customers create a split order, it becomes visible in the app. Draft orders are created in the Shopify admin for each part of a split order.

As the draft split order is getting paid, a new order for each paid part is generated in the Shopify admin. These orders mustn’t be fulfilled.

After all parts of the whole order are paid , a new final order is created in Shopify admin. It includes all the split parts. The final order is the one that can be fulfilled.

Orders created for split parts get canceled. That is done to avoid misreporting in the Shopify admin.

Fulfilled orders can’t be canceled.

Each split order contains notes, as in the following example:

Completed Split Order. Includes: #32421, #31233

⚠ IMPORTANT! Split payment policy:The split payment option operates on a payment model that does not facilitate upfront payments or automatic charges to customers. We would like to clarify that we do not bear liability for any risks arising from non-payment for products in cases where the merchant has fulfilled orders and dispatched products before receiving full payment. It is essential for users to understand this policy before engaging in transactions through our platform.

Split payment statuses
There are several statuses in the app available for a split order:

Pending – Order has not been paid yet.

Partially Paid – Order has been partially paid.

Expired – Order deadline has passed.

Need Consideration – One or more parts of the Order have been canceled in the Shopify admin.

Canceled – Order has been canceled in the App or in the Shopify admin. In the App, you can cancel the order while it has Pending status.

Paid – All orders have been successfully paid or manually marked as paid from the Shopify admin.

Updated on: 08/01/2025

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