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Frequently asked questions

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  • How can we add the possibility of using discount codes for Installment payments?
    How can we add the possibility of using discount codes for Installment payments? When the checkbox is enabled, a discount code field will appear at checkout for inFew readers
  • How can I change the interface language in the Split app?
    How can I change the interface language in the Split app? Feel free to reach out :)Few readers
  • Who pays the shipping costs when Split Payment is applied to several customers?
    For shared payments, the shipping cost is paid by the payment initiator, i.e. the person who creates a split order. If there is no initiator (e.g., when manual payment by a merchant is used) or the payment initiator decides not to pay forFew readers
  • How are taxes applied to recipients when any Split Payment method is used?
    Taxes are divided in proportion for each recipient or payment method. For example, let's say the order total sum is $100 and 10% is a tax, which amounts to $10. Let's assume that 3 people participate in payment and prices between them are distributed as follows: $10, $40, and $50. In this case, taxes for each of them will be 10% of the sum of their share from the order amount – i.е., $10 * 0.1 = $1, $40 * 0.1 = $4, and $50 * 0.1 = $5, respectively. In total, it will be $1 + $4 + $5 = $10,Few readers
  • What happens to the product inventory when the app is used?
    In Split Payment & Deposit, inventory flow differs for multiple, shared payments, deposits, and installment payments. Inventory flow for multiple & shared payments When a customer splits the total order amount into several parts to pay by different cards (multiple payment) or shares the amount between several people (shared payment), the inventory is updated after the last paid order. In other words, in the event of splitting the order into several parts, the inventory is decreased by aFew readers
  • Why can't I find any products or collections by partial match using the search bar when creating a manual split order in the app?
    Starting from January 22, 2020 our app uses Shopify API 2019-10 and GraphQL to ensure your partial search request will return the results.Few readers
  • How can I hide/show some invoice elements depending on order status?
    You can customize all template elements according to your requirements by following these steps: Proceed to Shopify Admin Panel and then click Settings -Notifications. Choose Draft Order Invoice. Find the text or HTML code that should vary depending on the order status. You can use CTRL+F to find what you need. Save your original code and replace it with the following:Few readers
  • How does the app affect standard templates created in the store?
    Our Split Payment & Deposit app does not create any additional email templates and does not change any of the old ones. Instead, it uses a variable that is used for showing messages here. If your Draft Order Invoice template has been changed, please be sure that it contains the variable. If yoFew readers
  • How to set up theme app extensions in Split Payment & Deposit?
    A great user experience is important to the success of our merchants. Therefore, Split Payment & Deposit uses theme app extensions to work perfectly with any theme. This allows you to have control over the look and feel of every aspect of your online store and to configure the app features to your liking. Below, you’ll find the theme app extension setup guide. Online Store 2.Some readers
  • Does the app work with cash on delivery (COD) deposits?
    If you want to charge a deposit without the second auto-charging payment (for example, using the COD payment method) you can use the app’s Installment payment functionality. This will allow you to receive a deposit at checkout and the second payment by cash on delivery. Settings In the app, go to Deferred payments. Under the Type, select Installment payments. !Popular
  • How does multicurrency work with Split Payment & Deposit?
    When the split order is made in the currency other than the currency of the store, the currency conversion fee is charged whether you use automatic exchange rates or set exchange rates manually. Currency rates are always fluctuating. Whenever there is a time delay in processing payments, there is a possibility that you might lose or gain money because of currency conversions. Installment payments (and sometimes split payments) mean that the date of order creation and the date of final paymenFew readers
  • How to add Cart item property for deposits based on selling plan title?
    Go to the theme code editor. In the Templates section, locate the cart.json file. Within the file, find the section with type: main-cart-items. Note that the type may vary across different themes, but it will be similar in general. In the SectionsFew readers
  • How to remove the app correctly? [for vintage theme users only]
    If you have a vintage theme, after uninstalling Split Payment & Deposit, we recommend you to take the following steps: Open Themes section on the admin panel of your web store (Online Store → Themes). Find Theme from the list which will be used with our installed app. Click Actions → Edit Code. Find Layouts section and remove the following lines from theme.liquid file: % render 'sFew readers

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